Shipping Policy

We offer free shipping to cities all over India.

All orders are dispatched from our factory located in Morbi, Gujarat.

Customers usually receive their orders within 6–8 working days from the date of dispatch, depending on the delivery location.

We do not provide express shipping, so please plan your orders accordingly.

Delivery is made to the shipping address provided at checkout.

Failed Deliveries:

If a customer fails to receive the order after three delivery attempts, the package will be returned to our warehouse.

Customers may request re-shipment with an updated address and contact details. Re-shipping charges will be borne by the customer.

Important Notes:

You must be at least 18 years of age or accessing the site under the supervision of a legal guardian to make purchases on CarysilShop.com.

3. Product Information

Delivery may take longer during festivals, natural calamities, strikes, riots, or government-imposed restrictions.

Lacasasink.com shall not be liable for failure to perform obligations due to events beyond its reasonable control, including but not limited to natural disasters, strikes, lockouts, pandemics, governmental actions, etc.

For a smooth and secure delivery experience, please keep an OTP or a government-issued ID (e.g., Aadhaar card) ready for verification. This helps ensure successful delivery and avoids any chance of return.

Kindly note that Open Box Delivery is unavailable. We appreciate your understanding and request you not to ask for this option at the time of delivery.

Order Cancellation

• Orders cannot be cancelled once they have been shipped.
• For cancellation requests before dispatch, please contact us immediately.

Return / Replacement Policy

• Returns are accepted only if:
  • The product is damaged or defective on arrival.
  • The wrong product was delivered.
• You must report any issue within 24 hours of receiving the order, along with an unboxing video and relevant photos for verification.
• Once approved, customers must return the product to the provided address, after which a replacement will be dispatched.
• Returns are not accepted for:
  • Incorrect item ordered by the customer
  • Change of mind or dislike of product
  • Color variation due to display screens

Returns are only accepted if the product was received in a damaged or defective condition. The customer must dispatch the return within 7 calendar days of approval, using the provided return label. Returns beyond this period may not be accepted

Steps to initiate a return:

• Notify us within 24 hours of delivery via:
  Email: global@lacasasink.com
  WhatsApp/Call: +91 8758 8758 48 (Monday to Saturday: 09:00 AM to 06:00 PM)
• Send clear images and videos of the damaged/defective item to support your claim.

Return/Replacement Process:

• Once approved, you’ll receive a return shipping label.
• After we receive the returned product, a replacement will be shipped.

Important Note:

Color variations due to screen display settings are not grounds for return.

Return & Refund Policy

• Please refer to the Return/Refund policy.